Job Details:
Contract: Self-employed
Hours: 15 hrs/week on average within office hours
Hourly rate: Based on experience, plus incentives
Location: Remote or London-based
Job Description:
You will be the first point of contact, providing excellent service and prompt responses. Additionally, you will handle important administrative tasks to ensure smooth operations.
If you have a talent for writing, you can showcase your skills by creating engaging content for our website and social media accounts. You will be responsible for uploading content to various platforms and connecting with our audience.
This is a great opportunity for someone who enjoys working with people, solving problems, and being creative.
As our business grows, we require a versatile candidate with an entrepreneurial spirit who can handle various tasks simultaneously.
You will report to the Practice Manager and maintain good communication, providing regular updates on important information and events.
Learn more about us at www.leonecentre.com
Responsibilities:
• Handle client inquiries via phone/email
• Schedule, cancel, and amend appointments using our online booking system
• Record new inquiries in the CRM, follow up as needed, and manage a waiting list
• Create and upload content for our website and social media
• Update and modify existing website content
• Communicate updates, events, and meetings to the team
Job Requirements:
To be considered for this role, you must:
• Have previous customer service experience
• Possess excellent communication skills
• Display a confident, positive, empathetic, and friendly demeanour
• Have blog and content writing skills/experience
• Know how to post on various websites and social media platforms
• Demonstrate excellent written English, grammar, punctuation, and attention to detail
• Exhibit exceptional organizational skills and teamwork
• Show strong proofreading and formatting abilities
• Prioritize tasks and meet deadlines
• Work independently and remain calm under pressure
• Be proficient in IT systems and software
• Have a PC or laptop with paid anti-virus and anti-malware installed
• Maintain a reliable internet connection
• Own a mobile/telephone
• Have experience with online appointment booking systems and CRM systems
• Be familiar with cloud-based storage systems
• Understand and commit to confidentiality
• Have sound knowledge of the General Data Protection Regulation (UK GDPR)
Desirable:
• Experience with WordPress
• Experience in private practice or NHS setting
Benefits:
• Work from home within the UK
• Be part of a valued, expanding practice providing excellent service
• Make a difference as the first point of contact for clients
How to apply:
• Only applications with a cover letter will be considered
• Send an up-to-date CV and a cover letter explaining how you meet the requirements for this role
If you reach the interview stage, we will send you an email invitation with further information
Note: Due to high response numbers, we reserve the right to close this post before the deadline. If you do not hear from us, please assume that your application was unsuccessful this time.
