Frequently Asked Questions

chevron-left-lg
chevron-right-lg

FAQs before you start Counselling and Couple Therapy

What type of counselling do you provide and which is best for me?

Leone Centre offers Counselling and Psychotherapy, either short term or long term. You can discuss your goals, intentions and reasons for counselling during your assessment initial therapy session.

Short-term work usually requires a minimum of 6 sessions. Leone Centre can also offer an open-ended model of counselling; this provides the space for deeper insight, reflection and understanding into unconscious processes, relationships and life experiences.

You can discuss your ideas, needs and practicalities around your counselling commitment at the end of your first session together with your therapist.

Do you offer online counselling? Is it as good as therapy in person?

Recent studies have concluded that online counselling and online marriage therapy are as effective as in person therapy. 

Our safe and confidential online therapy and couple counselling is offered through the Zoom platform, it very easy to use. You can opt for an ongoing online therapy frame or alternate it to face to face sessions in London in the Fulham, Putney and Chelsea areas. 

So, you can make your sessions even if travelling or abroad, from home or a private space, saving time if you have a busy schedule, avoid going out if COVID or personal circumstances makes it a challenge. 

Can I speak with someone before making an appointment?

Yes  – feel free to book online if you know what you are looking for but we understand that you might want to have a short discussion with one of our team on the phone to understand the referral procedure and what you can expect from the counselling process.

This initial conversation will not be a counselling session, but a brief chat to reassure you and to aid the process of assigning the right counsellor for you. Just give us a call/drop us an e-mail.

Get in touch to arrange a free 10 minutes appointment with a qualified and registered counsellor.

How do I know I will receive a professional service?

As above, we offer therapy at the highest quality and can ensure that our team are fully qualified and registered with the relevant professional bodies. For more information on the membership organisations code of conduct see UKCPBACPMyers Briggs

What is CBT/solution focused counselling?

Cognitive Behavioral Therapy (CBT) is a well-known type of talking therapy. It can be useful depending on your personality and situation or presenting issue – CBT looks for practical ways to improve your state of mind in the here and now.

At Leone Centre we offer CBT integrated with additional therapeutic approaches. We offer short term solution focused short term counselling where appropriate integrated with our wider integrative relational philosophy to break unhelpful thought patterns and cycles that maybe have become ingrained or habitual over time.  

How long will we/I have to wait for an appointment?

Leone Centre assures a confidential and prompt response with fast track initial appointments 7 days a week – 7am to 10pm (subject to availability). We will do our best to meet your needs as soon as possible. Though it is important to note that we are not an emergency service. 

With professionals across each of our services, including Individual Therapy, Couples Counselling, Energy Work and Corporate Services, each client will be carefully assigned the right counsellor/coach according to their needs – let us know what your requests are!

How do I know if a counsellor is qualified?

We recruit and works with fully qualified therapists who are registered with appropriate membership bodies to assure a professional and quality experience. Qualifications can be found on their web profiles, and you can always ask the counsellor what their qualifications are – as well as evidence of their professional body’s membership. We can assure you that we have run these checks too. 

What should I look for in a therapist? 

Finding a therapist can be a daunting task – there are so many different approaches and ways of working.

Do research so you know what model and approach feels right for you, check they have recognized qualifications, are registered members of relevant bodies and ask them questions in your initial session – they will be able to discuss with you your queries, concerns and you’ll get a feel whether they are the right therapist for you.

What is an assessment initial appointment?

An assessment appointment is an opportunity for you to get a feel for the therapist approach, how they work and to ask any questions you have.

You will discuss the therapeutic boundaries and contract which lays out what you can expect from Leone Centre, your therapist and what we ask you as a client, to better work together.

This is also for your therapist to understand what your needs, goals and expectations are so that they have a good idea about your circumstances and how best to work with you.

It is our hope that, if you then feel that you can connect and work well with your therapist, you will choose to continue with your therapy with a clear idea on how things work.

You can also, at any point, get in contact with us if you have any further question.

Will the counsellor give me advice?

Giving advice isn’t a part of the therapeutic process but a counsellor is professionally trained so they can guide you to find your own answers, solutions and provide therapeutic support and interventions whilst you do. 

What does a counsellor do?

A counsellor attunes to your needs and helps you help yourself depending on your reasons to be in counselling. A counsellor doesn’t give advice, judge you or sit in silence. A counsellor pro-actively works with you to help you get what you need from the process to find a resolution, healing, to empower and to help you fulfil your unique potential. 

What if I want a male or female counsellor?

We totally understand that you might have a request to work with a particular counsellor. Just let us know when you enquire and make your initial appointment.  

Can you help my employees?

Of course, our services are open to anyone who is 18 and above and we are in partnership with Employee Assistance Programs. Enquire with us today!

What’s the difference between talking to a friend and talking to a counsellor?

Talking to a trained professional and entering into a counselling relationship provides a non-judgmental space for you to gain deeper self-awareness, find answers to your questions and accomplish goals of counselling to fulfil your potential.

Shorter-term counselling might involve finding solutions to your problems or longer-term may involve understanding yourself on a deeper level and making conscious choices for change and making sense of your life experiences.

Individual or couple counselling gives you a confidential space for you to utilize in order for you to meet your needs.  Talking with a friend might not be confidential, they may not be trained to deal with psychological issues and they may have advice based on conflicting loyalties and emotional involvement.

How does divorce counselling work?

Separation occurs for different reasons and brings up a number of different issues and new needs.

Divorce counselling and separation services at Leone Centre provide support and guidance to individuals and couples who are considering a separation or who are in the process of a divorce.

Our one to one and couples counsellors can support you, as a couple or individually whilst you are going through the legal, emotional and logistical aspects of the process, as well as the more personal and existential issues associated with separation.


The aim of divorce counselling sessions is to help you with a good ending and to adjust to your new life, while also being able to process any negative after-effects you might experience as a result of divorce.

What if I miss a scheduled appointment?

Your appointments are for your exclusive use and when they are cancelled or missed altogether, it is often too late or impossible to offer this time to someone else and the appointment time goes unfilled. We ask for 1 weeks notice for cancellation and 48 hours notice to reschedule (within the same week) – we will always be as flexible as we can, we understand that things change!

What if I am dissatisfied about the service or counsellor?

We encourage you to bring up and discuss, with your counsellor any disagreements or difficulties you may have and work through them together – this can be an important and integral part of the therapeutic process. Though it is important if you feel a therapist is working unethically, that you report this with their relevant body and let Leone Centre know you have done so.

Leone Centre fully trusts our associate team –their professionalism, training, humility and their practice though it’s important that you know your rights as a client. Next steps with complaints will depend on their professional body. See UKCP and BACP.

Do you have reduced fees or concessions?

At Leone Centre, we assure a high-quality service by carefully recruiting fully qualified, experienced and passionate team in line with our values.

Counselling asks for a substantial financial commitment as well as a personal one – our associate counsellors offer support across a number of presenting issues and fees start from £55+ VAT a session.

We do not currently offer reduced fees though we have a broad scale of fees – let us know what suits you best when you enquire so we can find you the right therapist for you on every level.